Our Team

As a Project Manager at Orikan, Tristan is known for his professionalism and ability to turn complex challenges into success stories. His journey through the parking industry reflects both ambition and heart.  

Tristan began his Orikan journey in 2021 in our call centre, where his curiosity and appetite for growth quickly stood out. Within months, he took on new challenges in the Hardware team before returning full-time as an Implementation Consultant. From there, he advanced rapidly through Business Analysis into Project Management, a role that perfectly combines his technical insight and customer focus.  

“I’ve always seen project management as being a bit like running operations,” Tristan says. “You stay close to the details, back your team, and deliver outcomes that make our clients’ lives dramatically easier – ideally before anyone even notices the chaos you prevented.“

Today, Tristan manages some of Orikan’s most complex projects, leading every stage from planning to go-live. With a strong background in customer service, Tristan brings warmth and genuine care to every interaction. His clients describe him as patient and proactive.

In his role as a parking services supervisor, Harry oversees a six-person team of parking officers operating across the campuses of a large university. This team is required to interact daily with Orikan’s client and its customers, making them essential to maintaining a strong client relationship and core to our customer-first ethos.

“My favourite thing about this job—and one of the reasons I’ve been working here for more than ten years—is that the team is great. It’s positive and diverse. Even the management team is open to new ideas and suggestions, which makes this a collaborative and positive environment.

“The biggest and most important part of my work is the customer service. This is a role with enforcement and compliance responsibilities, so sometimes you do encounter people who are not happy with us. It’s important that the team has the training and support so they can be aware of how to manage themselves professionally and safely in those situations.”

Stephanie leads a team of 18 staff in her role in our customer contact centre. Under her mentorship, the team processes the large volume of written correspondence we receive daily. At the time of writing the team manages correspondence for 9 Local Governments, which means they’re responsible for receiving, assessing and responding to all kinds of appeals and queries.

“My favourite thing about my job is how diverse it is. The nature of working in business processing outsource is that there’s just no ceiling for knowledge. Every Council we take on has a different tone and particular priorities that require a unique approach in how we write to their constituents.

“I think the most important part of my job is educating the public in a caring, empathetic way. When you’re managing this kind of correspondence, you’re looking at appeals, problems or questions, and you have to really know the laws and regulations you’re addressing. There’s a real balancing act between making sure people understand why they might have gotten a penalty and really connecting with them on a human level. It’s important to remember these are not just a number of records processed, they’re people.”

In her role at Orikan, Heidi looks at business information from diverse sources and brings it together to create the big picture. Her analyses tell the business what new features or solutions we need and lay down the road map for product and software development. Her work creates the changes in products that our customers need, and ensures our company can meet the challenges of the day head on.

“What I most enjoy in my role here is being able to solve problems and improve things for our customers. Each day brings a new challenge, and there’s really an immense satisfaction in being presented with a difficult problem and being able to solve it in a way that works for everyone involved.

I get a real sense of accomplishment out of my work.
“The most important thing I do in my role is that I’m really deeply involved
in shaping new products and solutions. When I propose a new solution or a
modification, I’m not just directing company resources or getting a project
on the road: I’m having a material, real-world impact on the things that
people use every day in their lives and in their communities.”

Wendy manages the 9-person team that looks after incidents and changes raised by customers across all of our range of products. If there’s a problem occurring, like a device compatibility issue, or if there are changes that our customers request within the course of business as usual, like for example adding a new street to their parking app, chances are it’s her team who will manage it.

“It’s about the people in my team, for me. My favourite thing about my job is that I get to empower and support my team so they have an enjoyable and friendly work environment, and because of that I get to see individual team members develop their skills, confidence and competencies. I think as leaders, we’re custodians of that workplace culture, so it’s really exciting to see the effects of that culture in outcomes over time.

“The most important thing I do here is advocating for my team and representing them to the wider business. I’m responsible for setting the team up for success—making sure that they’ve got what they need, that their value and skills are understood, and that they’re empowered to deliver an exemplary service to our customers.”

As an application support consultant, Brian forms part of Orikan’s second line of support. When customer support or clients refer an incident that requires more technical skill to our application support team, he’s one of the consultants who steps up to find a solution. He also works on our robotic process and automation project, helping our teams find where improvements to current processes can reduce administrative load and increase efficiency.

“My favourite thing about my work is that it’s driven by curiosity. I’m asking questions about the way we do things in pursuit of opportunities for improvement.

Finding those opportunities means I enable my colleagues
to achieve their best, too, so I see any process improvements I can make as
adding value for my team as well as for our customers.

“I think there’s a kind of questioning that challenges processes for the sake
of it, and a kind of questioning that seeks to learn, understand, and find
novel ways to create genuine, positive change. The most important thing I
do is to think critically and challenge the status quo to deliver better
results. On a personal level, it’s important to me that I can support the
curiosity and questioning of my colleagues, too. I want to work in a safe,
productive space, and I think positivity is a core element of that.”