BPO - Orikan

A smarter solution

BPO Automation and AI Solutions

At Orikan, our mission is to make communities more livable. One of the ways we do that is by offering our clients efficiency gains and better end-user experience. Orikan offers a (BPO) automation and AI solutions.

BPO Automation

Elevate your community experience

Take advantage of Australian-based customer support, including a fully-staffed call centre and back office.

Our highly-qualified staff can process inquiries and complaints, create touch points with members of your community to avert debt collection, and operate omni-channel support through phone, email, chat or front-of-house.

What we offer

A Kan-do attitude: Robotic Process Automation

Using their many years of experience, our developers have created an automation that mimics the way humans interact with software, so it can perform high-volume and repetitive tasks. Kan-do streamlines operations, reduces cumbersome administrative burdens and averts human error. Using Kan-do, you can make sure the time and attention of your people are used wisely, rather than wasted on repetitive, high-volume tasks.

The face of your organisation

Outsourced human resources can help you take advantage of professional services in recruitment, payroll, training and package administration.

Infringement Management as a Service

Experience has taught us that managing infringements can involve a lot of manual work and double- and triple-handling. That’s why we created IMaaS. All correspondence, items of evidence, points of contact, payment and resolutions relating to an infringement are held safely in a central repository. The status of any infringement is available at the touch of a button, from capture in the field all the way to resolution in the back-office. And it’s all supported by Orikan’s dedicated user experience team, who operate first and foremost with your community in mind.

Maximum impact for minimum capital

It’s hard to keep up with the pace of evolving technology. Parking as a Service can deliver you a wide spectrum of functions, from enforcement and safety to vehicle towing and school crossing management. PaaS uses cutting-edge technology from Orikan without the up-front, lump-sum capital investment you might need to achieve the same capabilities otherwise. Our long industry experience allows us to offer the right solutions for any need and any size of operation, quickly and within budget. Achieve operational efficiency at any scale.

Compliance as a Service

Compliance is often seen as the reactive and even punitive arm of parking enforcement. But with well-equipped officers and rangers trained in conflict management and deescalation, compliance activities can be a way to put your best foot forward with your community. We support the officers with fixed and mobile enforcement cameras integrated into our information management platform to ensure that they can focus their attentions where they can do the most good.

Fully supported—for you, and for your community

Of course we provide technical support for our own clients. But we also provide assistance and support for their customers. Your community members can contact us for help with parking technology, support, and guidance when they need it most.

Embrace diversity with custom development

When you embrace a vibrant and diverse community, you know that not everyone can be served by a one-size-fits-all solution. Our development team makes custom, in-house applications to serve your unique needs, and optimises off-the-shelf solutions so you can always extract the full potential of your technology.

Turn data into intelligence

Orikan’s information management system turns granular points of data into information, and turns information into valuable insights. Uncover trends, allocate resources without waste, and maximise the efficiency of your parking operations.

Leave it to the experts

IT infrastructure management

Most of our clients aren’t IT experts—they’re governments and agencies, and they have core functions that don’t revolve around managing IT infrastructure

Take advantage of Orikan’s IT experience and digital skills.

Rely on us to manage your hardware and software through all the functions of maintenance, updates, regular support and security. With an industry-leading global IT company managing your IT infrastructure, you’re free to focus on the delivery of world-class services to your community.

Technology driving efficiency

In addition to our wide range of BPO services, Orikan offers a suite of advanced automation and AI solutions, including:

Chatbots, used right

Human contact is important for any community, but in our long experience, we’ve discovered that many website queries are both simple and similar. Deploying a chatbot can reduce operational costs, allow you to respond quickly to customers, and avert the need for staff to manually respond to high-volume, repetitive queries. Use this great automation tool judiciously—take the heavy lifting out of customer experience, deliver real-time service to members of your community, and reserve human front-line staff for cases that fall outside of that majority of similar queries.

Speech analytics give you insight into calls

Calls are often monitored for training and compliance, but it’s less common for any organisation to use this wealth of data to inform their business intelligence. With our speech analytics solution, you can get access to insights from your calls. Speech analytics automatically assesses calls for data like trends, keywords, phrases, and tone. Use your call data to guide decision-making, identify common problems and elevate your staff training to avert compliance risk and lift community experience.

Voice biometrics brings security and convenience together

With data breaches and personal privacy concerns on the rise for many communities in Australia and New Zealand, the friction between convenience and security has never been clearer. Voice biometrics is a technology that uses unique human voiceprints for identity verification. Compliant with industry regulations and standards, this is a no-fuss self-service option that can confirm users’ identities without sacrificing convenience.

Whatever the solution, know you’re in safe hands

Security is important to your community, and it’s important to us. Orikan is compliant with international standards for managing data and payment security. We are ISO27001 accredited and Payment Card Industry Data Security Standards (PCI-DSS) accredited. We also comply with data sovereignty best practice, and none of our data ever leaves Australia, where our solutions are developed, hosted, supported, and owned.

Whatever the solution, know you’re in safe hands

Security is important to your community, and it’s important to us. Orikan is compliant with international standards for managing data and payment security. We are ISO27001 accredited and Payment Card Industry Data Security Standards (PCI-DSS) accredited. We also comply with data sovereignty best practice, and none of our data ever leaves Australia, where our solutions are developed, hosted, supported, and owned.

To explore how Orikan can transform your BPO operation, contact us today.